Politique de Confidentialité

Échappées Belles respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our online platform.

Information We Collect

We may collect personal data that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the service, or otherwise when you contact us. The personal data that we collect depends on the context of your interactions with us and the service, the choices you make, and the products and features you use. This may include:

• Personal identifiers such as your name, email address, telephone number, and postal address.
• Payment information necessary for processing transactions related to our services.
• Travel-related information and preferences, such as your interests, travel dates, companion details, and specific requirements (e.g., dietary needs, accessibility needs).
• Information you provide when you communicate with us, including inquiries and feedback.

We may also automatically collect certain information when you visit, use, or navigate our site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our service, and other technical information. This information is primarily needed to maintain the security and operation of our service, and for our internal analytics and reporting purposes.

How We Use Your Information

We use personal information collected via our site for various purposes related to providing and improving our services. We process your information based on various legal grounds, including:

• To fulfill contractual obligations when providing our road trip planning, vehicle rental coordination, accommodation booking, itinerary creation, guided tour arrangements, roadbook provision, and related services to you.
• With your consent, for example, to send you marketing communications about our services. You have the right to withdraw your consent at any time.
• Based on our legitimate business interests, such as improving our services, preventing fraud, ensuring the security of our service, and conducting analytics.
• To comply with our legal obligations.

Specifically, we may use your information to:

• Provide, operate, and maintain our services.
• Personalize your travel experience and tailor our service offerings.
• Process your transactions and manage payments.
• Communicate with you, including responding to your inquiries and providing support.
• Send you service-related communications, updates, and administrative messages.
• Develop new products, services, features, and functionality.
• Understand and analyze how you use our service to improve its performance and user experience.
• Prevent fraudulent transactions and monitor against theft.
• Comply with legal obligations and protect our legal rights.

Sharing Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include partners for vehicle rental, accommodations (hotels, gîtes, chambres d’hôtes), guided tour operators, and payment processors. We only share the necessary information required for them to provide their specific service for your trip.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

We do not sell your personal data.

Your Data Protection Rights (under GDPR)

If you are a resident of the European Economic Area, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Depending on the legal basis for processing your data, you have the following rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy, or as long as required by law (for example, for tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it, or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. A cookie is a small text file that is stored on your computer or mobile device. Cookies may be used for various purposes, such as remembering your preferences, tracking your usage patterns, and delivering targeted advertising.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our service may become inaccessible or not function properly.

Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this policy, you can contact us at our physical address:

Échappées Belles

65 Rue de la République, 3rd Floor

69002 Lyon, France